From Dawn in Suamico this morning:
After a recent move, I made up a list of companies, agencies, and services
that needed to know my new address and phoned each one to ask for the
change to be made. Everything went smoothly until I called one of my
frequent flier accounts. After I explained to the representative what I
wanted to do, the woman told me, "I'm sorry; we can't do that over the phone. You will have to fill out our change-of-address form." "How do I get one of those?" I asked. "We'd be happy to provide you with one," she said pleasantly. "May I have your new address so that I can mail it to you?"